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What are the recommended serving sizes for your standard cakes?

We currently offer 5, 7, 9 and 12 inch size cakes as part of our product range. Our serving suggestions are as follows:

5 inch (125mm) = 6 to 8 dessert serves

7 inch (175mm) = 10 to 12 dessert serves

9 inch (225mm) = 16 to 20 dessert serves

12 inch (300mm) = 22 to 28 dessert serves

Can you explain how ordering and delivery works?

Retail customers: You can place an order online, over the phone on 9458 5396 or in person at our retail outlet, The Sweet by Nature Kitchen.

 

Wholesale customers: will need to contact our office to book an appointment with of our Account Managers and complete an application form. To qualify as a wholesale customer you must have a café, restaurant or other registered food business and be ordering the products to on-sell to your customers. Wholesale customers please contact us so we can set up the appropriate account for you. Once you have a log in, you can access your account 24 hours per day to place orders, check balances or previous orders, even pay online through our online system.

We will deliver to most addresses within Melbourne, and to several areas around Victoria. Please call our team to find out if we can deliver to your area. We can organise interstate delivery for our wholesale customers through our partner distributors but at present do not deliver to international locations.

We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box.

Can I cancel my order?

Payments are not refundable if your order is cancelled or changed within 1 week of the required date.

Outside of this time, a $25 inc GST administration fee will apply to orders.

When should I order my cake?

We recommend you order your cake with as much notice as possible; we happily take advance orders.

The minimum amount of notice required for most cakes is 1 business day. However at peak times of the year, we may be unable to complete cake orders with less notice. Please call us to discuss your needs as we will always try to accommodate you if we can.

Our office is open for order processing from Monday to Friday from 9am until 3pm. Since our office is closed on the weekend, all orders requiring delivery on Saturday must be in by 2pm Friday and the first day for delivery for orders placed on the weekend is Tuesday.

The cake is a gift, can I add a card with a message? How about candles?

Absolutely, please check “This is a Gift” during check out and write your message  and we will write this on a postcard for no additional cost.

If you would like candles added to your order, please add these under the “accessories” section. 

Please note these will not be added to the top of the cake for delivery and will be packed separately. 

The cake is a gift, can you not provide any price information with this delivery?

Of course, your invoice will be provided at the time of payment, please ensure that this is stated on your order and it will not be included.

Do you have a shop? What are your opening hours?

Yes, we have a bakery outlet and cafe, located at 131 Bamfield Rd, Heidelberg West and are open Monday to Friday 7:30am until 4pm, and Saturday 9am until 4pm. 

Will you deliver to my house or office?

Yes! We deliver all over Melbourne most days of the week. Whilst we cannot guarantee an exact time, we will do our best to accommodate your requirements. Delivery hours are between 8am and 5pm Monday to Saturday. We cannot guarantee delivery times, so please ensure that someone is available to receive the delivery during 8am to 5pm. In the unfortunate event that no one is available to receive the delivery, refunds are not available. You will be contacted for further instructions. Further delivery charges will apply. 

Many customers order their cake for the day prior to the event to avoid problems with delivery times. If you have an event on, we recommend ordering for the day prior.

Please ensure that your requested delivery location is easily accessible for our driver and that parking is clear and available onsite, to prevent any delivery delays.

Especially at office locations, lack of access and parking availability may result in your order being unable to be delivered. In these circumstances our driver will contact you for direction; we anticipate that the address that you have provided is able to be delivered to. If this is not the case, a re-delivery fee will apply.

At the time of delivery, you will be asked to sign a form of acceptance that the products were delivered in good condition. Where you have requested that someone else accept delivery of the goods on your behalf, the acceptance of the order will be obtained from your representative.

If you are unsure if you will be available at your nominated delivery address during the delivery hours, we recommend nominating a work address or address of a family member or neighbour who will be present during the delivery hours.

Please note that risk for loss or damaged product passes to the customer upon acceptance of the delivery.

If your delivery has not arrived within the estimated timeframe, please contact us on (03) 9456 9300 or after hours Paul 0412 333 847.

Please note: we are closed on Sundays and all public holidays. Order your delivery for the day prior to  your event to avoid disappointment.

I am based overseas, but would like to order a cake to be delivered within Melbourne, can I still order?

Yes, you can. Please note that our system allows for Australian based billing addresses only, so keep it the same as the shipping address. This will not affect the payment process. Please ensure an Australian mobile number is listed in the order field (this is used in case there is an issue with delivery).

How will my order be delivered? What if I am not home?

All of our products are delivered in refrigerated vehicles to preserve their freshness. If you are not at home, we cannot leave the products due to the sensitive nature of cakes. We will ring you to receive instruction on what you would like to do. Further deliveries may incur another delivery charge.

Sweet by Nature prides itself on our customer service levels and will resolve any matter you are unsatisfied with where ever we can. However, we are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. Our drivers will ring your contact number to clarify what you would like to do regarding receiving the delivery.

How much does delivery cost?

The delivery charge varies depending on distance from our kitchen. Free delivery is available for ALL orders over $100.

Up to 10km is a $16.50 delivery fee         

10km to 25km+ is a $22 delivery fee     

over 25km is a $27.50 delivery fee       

The delivery fee is automatically calculated at checkout using your delivery postcode

Why should we purchase cakes from Sweet by Nature? What can you offer that is different from other suppliers?

We provide a wide range of the most boutique quality handmade products and wholesale cakes in Melbourne. Our award winning product range is extensive, supplying everything from elegant individual serve desserts to muffins, large café style cakes, birthday cakes, banana bread, slices, biscuits, macarons and more. Our products are handmade by pastry chefs, not mass produced and bland. We make our lines with premium ingredients, resulting in a range that is admired and sort after.

We believe in quality and consistency and back up our products with courteous, helpful service. Our brand is recognised and respected and we work hard to keep it that way.

Can you please explain how ordering and delivery works for wholesale orders?

You will need to set up an account with us before you can place an order as a wholesale customer. Once set up, you can order our wholesale cakes online, over the phone, via email or via fax. You can also leave a recurring order to be sent automatically at your preferred intervals.

    • Phone: (03) 9456 9300 to place an order. Our staff can process your order and arrange cake delivery in Melbourne or pick up.
    • Online: Use login details provided by Sweet by Nature and visit www.sweetbynature.com.au and order cakes online in Melbourne 24 hours per day. Your order will be processed automatically into our system removing any margin for error in handling. Cut off times apply to online orders, (cut off 3pm weekdays for next day delivery).
    • Recurring Order: Simply let us know what you would like delivered and the day of delivery required and we will delivery automatically each week.
How do I set up a wholesale trading account?

Wholesale customers will need to contact our office and speak with one of our account managers to book an appointment to visit you on-site. From then, you will be given a trade application form to complete. Once approved, you will receive a customer number and log in details.

To qualify as a wholesale customer you must have a café, restaurant or other registered food business and be ordering the products to on-sell to your customers. Wholesale customers please contact us so we can set up the appropriate account for you. Once you have a log in, you can access your account 24 hours per day to place orders, check balances or previous orders, even pay online through our online system.

Can you tell me about your delivery details and costs?

We offer cake delivery in Melbourne, and to most areas around Victoria. We have a number of quality distributor partners that carry our range, taking our products all over Victoria and interstate. Please call our team to find out if we can deliver to your area.

Delivery days are Monday to Friday with limited service available on Saturday’s, however delivery surcharges may apply. We do not deliver on public holidays.

We offer free delivery to wholesale customers for orders over $100.00 + GST. Otherwise a $18.00 + GST delivery fee applies.

Our office is open Monday to Friday 8am until 3pm. Orders can be placed up until 3pm for delivery on the next scheduled delivery day for your area. If you would like more information on delivery days of wholesale cakes in Melbourne, please call our office team.Since our office is closed on the weekend, all orders places after hours or on weekends will be processed next business day. Therefore the first day for delivery for orders placed on the weekend is Tuesday.

We can also organise interstate delivery for our wholesale customers through our partner distributors but at present do not deliver to international locations.

We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box.

At the time of delivery, you will be asked to sign a form of acceptance that the products were received in good condition. Where you have requested that someone else accept delivery of the goods on your behalf, the acceptance of the order will be obtained from your representative.

Can I cancel or add to my order?

Yes, of course you can alter or cancel your order any time before our cut off, which is 3pm the day prior to delivery. After this time, your order will have been processed and despatched, so we cannot accept any alterations or cancellations.

What is your payment policy?

Most wholesale customers arrange a trading account with payment due on delivery of order. We do also offer wholesale accounts to approved customers. However we hope that you will understand that offering credit is an expensive option, therefore we must be strict with terms, we are not a bank after all. If your account is out of terms, you will not be able to place further orders. You can release your account hold immediately by clearing your outstanding invoices via credit card over the phone with our team. Please call our accounts team for further information on payment policy.

How can I get a catalogue of all your products?

Just give our sales team a call on 9456 9300. See why we are one of the best cake suppliers in Melbourne.

Do you have HACCP Accreditation?

We are fully HACCP accredited. We conduct regular testing to ensure our products remain at the high standard that our customers expect. Copies of our certification information are available upon request.

Can you help with setting up my cake display?

Our sales team are experienced in helping to balance your cake display. Balancing a variety of flavours and textures will help to achieve the highest dessert sales. For instance, it is recommended to balance chocolate, cheesecake and fruit varieties, adding textures such as crunchy or smooth, or perhaps nostalgic or comfort lines. Our team can recommend the best balance of flavours and textures for you cabinet to achieve the best sales result.

We can also provide assistance with trays, jars and cake tags; just ask our sales team today!