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What are the recommended serving sizes for your standard cakes?

We currently offer 5, 7, 9 and 12 inch size cakes as part of our product range. Our serving suggestions are as follows:

5 inch (125mm) = 6 to 8 dessert serves

7 inch (175mm) = 10 to 12 dessert serves

9 inch (225mm) = 16 to 20 dessert serves

12 inch (300mm) = 22 to 28 dessert serves

Can you explain how ordering and delivery works?

Retail customers: You can place an order online, over the phone on 9458 5396 or in person at our retail outlet, The Sweet by Nature Kitchen.

 

Wholesale customers: will need to contact our office to book an appointment with of our Account Managers and complete an application form. To qualify as a wholesale customer you must have a café, restaurant or other registered food business and be ordering the products to on-sell to your customers. Wholesale customers please contact us so we can set up the appropriate account for you. Once you have a log in, you can access your account 24 hours per day to place orders, check balances or previous orders, even pay online through our online system.

We will deliver to most addresses within Melbourne, and to several areas around Victoria. Please call our team to find out if we can deliver to your area. We can organise interstate delivery for our wholesale customers through our partner distributors but at present do not deliver to international locations.

We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box.

Can I cancel my order?

Payments are not refundable if your order is cancelled or changed within 1 week of the required date. Outside of this time, an administration fee will apply to retail or specialty cake orders.

When should I order my cake?

We recommend you order your cake with as much notice as possible; we happily take advance orders.

The minimum amount of notice required for most cakes is 2 business days. Cakes can sometimes be completed with less notice, depending on the cake that you require. However at peak times of the year, we may be unable to complete cake orders with less than 2 days notice. Specialty cakes however take a minimum of two weeks notice. Please call us to discuss you needs, as we will always try to accommodate you if we can.

Our office is open for order processing from Monday to Friday from 8am until 3pm. Since our office is closed on the weekend, all orders requiring delivery on Saturday must be in by 2pm Thursday and the first day for delivery for orders placed on the weekend is Tuesday.

The cake is a gift, can I add a card with a message? How about candles?

Absolutely, please check “This is a Gift” during check out and write your message  and we will write this on a lovely card for no additional cost.

If you would like candles added to your order, please add these under the “accessories” section. 

Please note these will not be added to the top of the cake for delivery.

The cake is a gift, can you not provide any price information with this delivery?

Of course, your invoice will be provided at the time of payment and your delivery will include a delivery docket only.

Do you have a shop? What are your opening hours?

Yes, we have a bakery outlet and cafe, located at 131 Bamfield Rd, Heidelberg West and are open Monday to Friday 6:30am until 5pm, and Saturday & Sunday 9am until 4pm. 

Will you deliver to my house or office?

Yes! We deliver all over Melbourne most days of the week. Whilst we cannot guarantee an exact time, we will do our best to accommodate your requirements. Delivery hours are between 9am and 4pm Monday to Saturday. We cannot guarantee delivery times, so please ensure that someone is available to receive the delivery during 9am to 4pm. In the unfortunate event that no one is available to receive the delivery, refunds are not available. You will be contacted for further instructions. Further delivery charges will apply. 

Many customers order their cake for the day prior to the event to avoid problems with delivery times.

If necessary, we will contact you shortly before delivery to arrange a suitable delivery time and meeting point (if possible) at your address. Please ensure that your requested delivery location is easily accessible for our driver and that parking is clear and available onsite, to prevent any delivery delays.

Especially at office locations, lack of access and parking availability may result in your order being unable to be delivered. In these circumstances our driver will contact you for direction; we anticipate that the address that you have provided is able to be delivered to. If this is not the case, a re-delivery fee will apply.

At the time of delivery, you will be asked to sign a form of acceptance that the products were delivered in good condition. Where you have requested that someone else accept delivery of the goods on your behalf, the acceptance of the order will be obtained from your representative.

If you are unsure if you will be available at your nominated delivery address during the delivery hours, we recommend nominating a work address or address of a family member or neighbour who will be present during the delivery hours.

Please note that risk for loss or damaged product passes to the customer upon acceptance of the delivery.

If your delivery has not arrived within the estimated timeframe, please contact us on (03) 9456 9300 or after hours Paul Misso 0412 333 847.

Please note: we are closed on Sundays and all public holidays. Order your delivery for the day prior to avoid disappointment.

I am based overseas, but would like to order a cake to be delivered within Melbourne, can I still order?

Yes, you can. Please note that our system allows for Australian based billing addresses only, so keep it the same as the shipping address. This will not affect the payment process. Please ensure an Australian mobile number is listed in the order field (this is used in case there is an issue with delivery).

How will my order be delivered? What if I am not home?

All of our products are delivered in refrigerated vehicles to preserve their freshness. If you are not at home, we cannot leave the products due to the sensitive nature of cakes. We will ring you to receive instruction on what you would like to do. Further deliveries may incur another delivery charge.

Sweet by Nature prides itself on our customer service levels and will resolve any matter you are unsatisfied with where ever we can. However, we are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. Our drivers will ring your contact number to clarify what you would like to do regarding receiving the delivery.

How much does delivery cost?

The delivery charge varies depending on distance from our kitchen.

Up to 10km is a $15 delivery fee           (free delivery over $150)

10km to 25km+ is a $20 delivery fee     (free delivery over $150)

over 25km is a $25.00 delivery fee        (free delivery over $150)

The delivery fee is automatically calculated at checkout using your delivery postcode

What is your payment policy for retail customers?
  • Quotes are valid for 30 days after the date of issue. No extension will be granted and a new quote will be required.
  • Confirmed orders are accepted on a first come, first paid basis. Even if you have been issued a quote, your order is not confirmed until a deposit is paid. During busy times of the year, dates can fill up quickly.
  • Deposit
    • To confirm your order, a 50% deposit must be paid either in cash, bank transfer, EFTPOS or credit card.
    • Credit card payments can be made over the phone with the Specialty Department.
    • If you wish to pay cash or card in person, you are encouraged to call ahead to the Specialty Department to ensure that they are available to meet with you to make payment. DEPOSITS FOR CUSTOM CAKES CANNOT BE PAID TO THE CAFÉ.
  • Balance
    • The remaining balance owing on your cake is due on 8 working days prior to pick up.
    • Your cake cannot leave the premises without full payment.
  • Cancellations/postponements
    • Any cancellations prior to the event will result in forfeit of all deposits and payments.
    • A store credit may be considered in the case of a postponement but remains at the sole discretion of management and may be less a minimum 10% admin fee.
When should I order my cake?

We recommend you order your cake with as much notice as possible, we book in cakes up to 12 months in advance and current prices can be locked in at the time of booking. For wedding cakes 8 weeks notice is preferred in order to allow plenty of time for everything to run smoothly.

Cakes can sometimes be completed with less notice, depending on the cake and serving size that you require. However at peak times of the year, we may be unable to complete cake orders with short notice. Please call us to discuss your needs, as we will always try to accommodate you if we can.

Can I change the colours or decorations on one of your Flash Cake designs?

Our Flash Cake range has set design features with minor customisation able to be made. You can make minor changes so long as they’re listed on the info sheet.

What is your payment policy?

All Flash Cakes must be paid in full at time of ordering to confirm booking.

You can pay for your cake over the phone by credit card or in-store, where we offer credit card, cash or eftpos facilities.

Do you make cakes for those with dietary requirements?

We do have the ability to adjust some of our designs to suit a gluten free or vegan based recipe.

Whilst we take every caution to ensure these lines are produced separately, we are unable to guarantee that our cakes do not have traces of peanuts, tree nuts, wheat etc. as these are present at the point of manufacture. We recommend that those with severe allergies purchase from purpose designed bakeries. Of course, none of our products contain trans fats.

I would like to pick up my cake, how should I transport it?

We recommend keeping the cake as flat as possible and out of direct sunlight. We can provide anti slip pads to go underneath your cake box to help keep the cake from moving in your vehicle. Depending on your vehicle, you may like to put your cake on the floor in the front seat or in the back of your station wagon or 4wd. We do not recommend holding the cake on someone’s lap, or transporting in the boot of your car.

For all multi tiered cakes, we recommend picking up in a 4wd or wagon type vehicle with a higher cargo area. If you choose to put your cake on the front or rear seat, the seat will need to be levelled so that the cake remains as flat as possible and the cake restrained to prevent any movement, please not that damage is more likely to occur if the cake is transported this way. Finally we recommend driving slowly, especially around corners.

The team at Sweet by Nature are proud of our reputation for quality products and outstanding service. Our cakes are delicate, perishable items and as such should be treated with care. Especially in the warmer months, it is vital to keep the product cool and out of direct sunlight.

We are happy to offer a delivery service for all our cakes at an additional cost to ensure they arrive safely.

How should I store my cake before my event?

Cakes iced in rolled fondant or royal icing should not be refrigerated as the icing may sweat and decorations may soften. For those cakes, or cakes with sugar paste decorations, we recommend storing in a cool environment away from direct light. Humidity will also affect your cake in the warmer months, so a low humidity environment, such as an air conditioned room, is preferred.

Most cakes in the range will benefit from being brought to room temperature prior to serving.

Once cut, the cakes can be stored in the refrigerator for up to a week, and frozen up to 3 months. If you wish to keep sugar figurines or flowers these must be removed from the cake and stored with anti-moisture sachets (silica) in a sealed but not airtight container.

How should I serve my cake?

Cut like a pro. If you’re serving a lot of people quickly, keep your knife in a jug full of hot water between slices. It will give you a clean, sharp edge with each slice. Make sure to dry the knife each time before cutting cake.

What are the serving sizes for coffee serves / finger serves /dessert serves?

Finger serves are suited to cocktail functions or take home serves. Coffee serves are suited to luncheon functions or to serve after a multi course meal. Dessert serves are the traditional serve for dessert.

As a guide, the following are the approximate sizes:

Coffee serve = 5cm x 3cm x 10cm

Dessert serve = 5cm x 6cm x 10cm

Why should we purchase cakes from Sweet by Nature? What can you offer that is different from other suppliers?

We provide a wide range of the most boutique quality handmade products and wholesale cakes in Melbourne. Our award winning product range is extensive, supplying everything from elegant individual serve desserts to muffins, large café style cakes, birthday cakes, banana bread, slices, biscuits, and our new macaron range. Our products are handmade by pastry chefs, not mass produced and bland. We make our lines with premium ingredients, not margarine and premixes, resulting in a range that is admired and sort after.

We believe in quality and consistency and back up our products with courteous, helpful service. Our brand is recognised and respected and we work hard to keep it that way.

 

Can you please explain how ordering and delivery works for wholesale orders?

You will need to set up an account with us before you can place an order as a wholesale customer. Once set up, you can order our wholesale cakes online, over the phone, via email or via fax. You can also leave a recurring order to be sent automatically at your preferred intervals.

    • Phone: (03) 9456 9300 to place an order. Our staff can process your order and arrange cake delivery in Melbourne or pick up.
    • Online: Use login details provided by Sweet by Nature and visit www.sweetbynature.com.au and order cakes online in Melbourne 24 hours per day. Your order will be processed automatically into our system removing any margin for error in handling. Cut off times apply to online orders,(cut off 3pm for next day delivery).
    • Recurring Order: Simply let us know what you would like delivered and the day of delivery required and we will delivery automatically each week.
How do I set up a wholesale trading account?

Wholesale customers will need to contact our office and speak with one of our account managers to book an appointment to visit you on-site. From then, you will be given a trade application form to complete. Once approved, you will receive a customer number and log in details.

To qualify as a wholesale customer you must have a café, restaurant or other registered food business and be ordering the products to on-sell to your customers. Wholesale customers please contact us so we can set up the appropriate account for you. Once you have a log in, you can access your account 24 hours per day to place orders, check balances or previous orders, even pay online through our online system.

Can you tell me about your delivery details and costs?

We offer cake delivery in Melbourne, and to most areas around Victoria. We have a number of quality distributor partners that carry our range, taking our products all over Victoria and interstate. Please call our team to find out if we can deliver to your area.

Delivery days are Monday to Friday with limited service available on Saturday’s, however delivery surcharges may apply. We do not deliver on public holidays.

We offer free delivery to wholesale customers for orders over $100.00 + GST. Otherwise a $18.00 + GST delivery fee applies.

Our office is open Monday to Friday 8am until 3pm. Orders can be placed up until 3pm for delivery on the next scheduled delivery day for your area. If you would like more information on delivery days of wholesale cakes in Melbourne, please call our office team.Since our office is closed on the weekend, all orders places after hours or on weekends will be processed next business day. Therefore the first day for delivery for orders placed on the weekend is Tuesday.

We can also organise interstate delivery for our wholesale customers through our partner distributors but at present do not deliver to international locations.

We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box.

At the time of delivery, you will be asked to sign a form of acceptance that the products were received in good condition. Where you have requested that someone else accept delivery of the goods on your behalf, the acceptance of the order will be obtained from your representative.

Can I cancel or add to my order?

Yes, of course you can alter or cancel your order any time before our cut off, which is 3pm the day prior to delivery. After this time, your order will have been processed and despatched, so we cannot accept any alterations or cancellations.

What is your payment policy?

Most wholesale customers arrange a trading account with payment due on delivery of order. We do also offer wholesale accounts to approved customers. However we hope that you will understand that offering credit is an expensive option, therefore we must be strict with terms, we are not a bank after all. If your account is out of terms, you will not be able to place further orders. You can release your account hold immediately by clearing your outstanding invoices via credit card over the phone with our team. Please call our accounts team for further information on payment policy.

Sweet by Nature releases seasonal product promotions and monthly newsletter specials which detail special offers, discounts and other promotional events. Please see our news & events section for more information.

How can I get a catalogue of all your products?

Just give our sales team a call on 9456 9300. See why we are one of the best cafe suppliers in Melbourne.

Do you have HACCP Accreditation?

We are fully HACCP accredited. We conduct regular testing to ensure our products remain at the high standard that our customers expect. Copies of our certification information are available upon request.

Can you help with setting up my cake display?

Our sales team are experiencedin helping to balance your cake display. Balancing a variety of flavours and textures will help to achieve the highest dessert sales. For instance, it is recommended to balance chocolate, cheesecake and fruit varieties, adding textures such as crunchy or smooth, or perhaps nostalgic or comfort lines. Our team can recommend the best balance of flavours and textures for you cabinet to achieve the best sales result.

We can also provide assistance with trays, jars and cake tags; just ask our sales team today!