Frequently asked questions - Special Occasion and Novelty Cakes

 


 

1. When should I order my cake?

We recommend you order your cake with as much notice as possible, we book in cakes up to 12 months in advance. For custom specialty cakes a minimum of 3 weeks notice is required in order to allow plenty of time for us to create your beautiful cake.

Cakes can sometimes be completed with less notice, depending on the cake and serving size that you require. However at peak times of the year, we may be unable to complete cake orders with less than 3 weeks notice. Please call us to discuss you needs, as we will always try to accommodate you if we can.

 

2. How do I sort out a quote for a custom specialty cake?

ALL QUOTES FOR CUSTOM SPECIALTY QUOTES ARE BY PRE-BOOKED APPOINTMENT ONLY.

We are happy to work with your design, to quote on one of our designs or to design a cake that suits your colour scheme or overall themeWe meet with each customer to talk through their ideas and discuss the elements that they have chosen for their event, such as theme, colour, style, invitations, outfit colour choices. We then provide a detailed quote and sketch of the cake.

To book a consultation, simply call us on 9456 9300. Appointments are available from Tuesday to Saturday and usually take between 30 to 60 minutes.

 

3. How much will my cake be?

ALL CUSTOM SPECIALTY CAKES HAVE A MINIMUM SPEND OF $250 inc GST.

Cakes are priced according to design; therefore simple cakes are less expensive than larger, more detailed cakes. Decorations such as figurines, intricate piping, metallic lustres/leaf and large amounts of flowers will generally be on the more expensive side. We are happy to work within your event budget to create the perfect cake for you. 

 

4. What flavours do you offer?

Some cakes styles and finishes should not be refrigerated and therefore require shelf stable fillings. For example cakes with rolled icing finishes. For those cakes we have created a range of amazing truffle and buttercream fillings

Our cakes are baked specifically for each custom order. Cake flavours include chocolate or white chocolate mud, flourless chocolate, flourless orange, and vanilla pound cake. Each is covered in a delicious coating of either dark or white chocolate ganache and can be filled with a range of delicious fillings. They taste as good as they look!

A sample box can be supplied for $15.00 inc GST to customers booking an appointment with our specialty cake designer. These must be paid for prior to your appointment, the easiest way to do this is by credit card over the phone.

Certain flavours do attract a surcharge.

 

5. Do you have a shop? What are your opening hours?

Yes, we have a bakery outlet and cafe, located at 131 Bamfield Rd, Heidelberg West.

We have loads of specialty cakes on display as well as a large amount of recent cakes featured on our Facebook page. Our cake designer will be happy to work with you design the perfect cake.

Please note our cake designer does not work on Mondays

Our opening hours are as follows:

    • Monday to Friday – 6.30am - 5pm
    • Saturday - 9am - 4pm.
    • Sunday - Closed

 

6. Can I change the colours or decorations on one of your cake designs?

Yes you can. We have a set colour chart for you to choose from. You can change the colours and the design elements on any of the cakes; in fact we can create a whole new design for you depending on your colour scheme or event theme.

 

 

7. Should I use fresh or sugar flowers? Can you make sugar flowers stylised/realistic/match my dress?

The choice between fresh or sugar flowers is a personal choice, the team at Sweet by Nature are experienced at both and we are happy to use either sugar or fresh flowers in our designs. Fresh flowers tend to be more cost effective but are generally not available in the large, fully blown designs that sugar decorations can achieve. Sugar flowers are handmade to order, and as such are more expensive.

You are welcome to supply your own fresh flowers for us to place on the cake for you.

We also have a great range of high quality silk flowers!

 

 

8. What is your payment policy?

To confirm a custom specialty cake with us, we require a 50% deposit. You can pay for your cake over the phone by credit card, online using direct bank transfer or instore, where we offer credit card cash or eftpos facilities.

All cakes must be paid in full prior pick up or at the time of pick up. Some of our wholesale customers have accounts with us. Unfortunately, custom specialty cakes cannot be put onto your wholesale account.

Deposits are not refundable and if you cancel your order within 7 days of the event, no refund is applicable.

 

9. Do you make cakes for those with dietary requirements?

We make a range of products using gluten free, nut free and dairy free options. Our cakes are not suitable for diabetics or vegans at this stage.

Whilst we take every caution to ensure these lines are produced separately, we are unable to guarantee that our cakes do not have nuts, wheat etc. as these are present at the point of manufacture. We recommend that those with severe allergies purchase from purpose designed bakeries.

A range of our products have been certified as Halal.

 

10. Do you deliver? What is the delivery fee?

Generally, all custom specialty cakes are PICK UP ONLY from our retail shop The Sweet by Nature Kitchen.

Once you take possession of your cake, we cannot take responsibility for any damage incurred during transportation, or due to handling or storage of the cake by customers.

 

 

11. How should I transport it?

We recommend keeping the cake as flat as possible and out of direct sunlight. We can provide anti slip pads to go underneath your cake box to help keep the cake from moving in your vehicle. Depending on your vehicle, you may like to put your cake on the floor in the front seat or in the back of your station wagon or 4wd.

We do not recommend holding the cake on someone’s lap, or transporting in the boot of your car.

For all large, multi tiered cakes, we recommend picking up in a 4wd or wagon type vehicle with a higher cargo area. If you choose to put your cake on the front or rear seat, the seat will need to be levelled so that the cake remains as flat as possible and the cake restrained to prevent any movement, please not that damage is more likely to occur if the cake is transported this way. Finally we recommend driving slowly, especially around corners.

The team at Sweet by Nature are proud of our reputation for quality products and outstanding service. Our cakes are delicate, perishable items and as such should be treated with care. Especially in the warmer months, it is vital to keep the product cool and out of direct sunlight.

 

12. How should I store my cake before my event?

Cakes iced in rolled fondant or royal icing should not be refrigerated as the icing may sweat and decorations may soften. For those cakes, or cakes with sugar paste decorations, we recommend storing in a cool environment away from direct light (laundry rooms are a great option – with no dryer or washing machine running). Humidity will also affect your cake in the warmer months, so a low humidity environment, such as an air conditioned room, is preferred.

Most cakes will benefit from being brought to room temperature prior to serving.

Once cut, the cakes can be stored in the refrigerator for up to a week, and frozen up to 3 months. If you wish to keep sugar figurines or flowers these must be removed from the cake and stored with anti-moisture sachets (silica) in a sealed but not airtight container.

For more information see the product information PDF

 

13. How should I serve my cake?

Cut like a pro. If you’re serving a lot of people quickly, keep your knife in a jug full of hot water between slices. It will give you a clean, sharp edge with each slice. Make sure to dry the knife each time before cutting cake.

 

 

14. What are the serving sizes for coffee serves / finger serves /dessert serves?

Finger serves are suited to cocktail functions or take home serves. Coffee serves are suited to luncheon functions or to serve after a multi course meal. Dessert serves are the traditional serve for dessert.

As a guide, the following are the approximate sizes:

Finger serve = 5cm x 2cm x 10cm

Coffee serve = 5cm x 3cm x 10cm

Dessert serve = 5cm x 6cm x 10cm

For more information please see our serving guide.

 

15. How do I store sugar flowers and figurines?

  • They are for decoration only and should be removed prior to serving
  • They should be stored in a dry but not airtight container
  • Silica gel crystals are recommended to assist with humidity and condensation issues in storage
  • You may like to purchase a bell jar as a permanent display for your sugar flowers
  • Keep away from humidity, moisture and sunlight. Expect some colours to fade with time

16. What are the terms and conditions of hiring a cupcake tower?

Our range of cupcake tower stand and cake stands are only available to those purchasing cakes from Sweet by Nature. The tower hire is $40 and the cake stand hire ranges from $20.00 to $40.00. A security deposit of $150.00 to $200.00 is also required when hiring stands. This amount is refunded upon return of the stand to us in good condition.

The stands are due back in the week following the hire. If a tower or stand is lost, stolen or broken, the cost of repair or replacement of the stand will be deducted from your security deposit. Current repair / replacement costs will be advised at the time.


17. Can I purchase your figurines or sugar flowers separately?

We are sorry to say that our sugar flowers and figurines are designed and created exclusively for our cakes and are not sold separately.